TERMS AND CONDITIONS

For our Terms & Conditions in Dutch as per Dutch Law – please check here: Algemene Voorwaarden

An agreement exists if the buyer (customer) gives the seller (Dreamy Patterns) an order to deliver one or more products. These terms and conditions apply to all products.

The conditions are accessible to everyone and included on the website of Dreamy Patterns.

Company Identity
Name founder: A. Z. Winkel-Slothouwer
Location: Broek op Langedijk
Email address: info@dreamypatterns.nl
Telephone number: 06-52635797

Company name: Dreamy Patterns
Chamber of Commerce number: 63639157
VAT # NL128666407B01
Account number: NL26INGB000691759

DELIVERY
Digital products: Your file is sent digitally or is available per download once purchased.

Physical products:
Dreamy Patterns ensures correct delivery of the products, and delivers within 30 days once payment is received. If Dreamy Patterns cannot deliver within 30 days, the customer has the right to cancel the order free of charge. Dreamy Patterns reserves the right to terminate the purchase agreement if the customer does not comply with the conditions

DISCLAIMER
The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade to order.

SHIPPING
Dreamy Patterns guarantees that physical orders are sent in good condition and that a great deal of care and attention has been paid to the shipment.
Dreamy Patterns is green, so we use as many boxes as possible made from recycled cardboard / paper.
The shipping costs of physical products are 3.50 euros – 16.00 euros per order.
We are not responsible for the delays at PostNL.

PAYMENT & PRICES
Prices on the Dreamy Patterns site are fixed prices, which cannot be negotiated. All prices are subject to printing errors. No liability is accepted for the consequences of printing and typing errors.
The prices are stated in euros including 21% VAT and do not include shipping costs.

The payment of the digital products offered on www.dreamypatterns.com takes place online and via the payment methods offered. The product is delivered digitally and after successful payment automatically via email.

With the placement of an order and the payment of a digital product, the buyer enters into a final purchase agreement with Dreamy Patterns. The terms of this agreement are available on Dreamy Patterns before and at the time you order a product. You must also accept these conditions during the ordering process.

A final agreement gives the buyer the non-exclusive and non-transferable right to use the digital products. The intellectual property right and legal authorship remain with Dreamy Patterns at all times

PRIVACY POLICY
Click here for our privacy policy.

REFUNDS AND EXCHANGES
I GLADLY ACCEPT RETURNS AND EXCHANGES
Contact me within 14 days of delivery and the refund will also be issued within 14 days of receiving the returned goods.
Ship returns back to me within 30 days of delivery.
The product needs to be unused and in its original state.

INTELECTUAL PROPERTY RIGHTS
All intellectual property rights concerning digital products, both in their entirety and in parts, remain the property of Dreamy Patterns. Kindly refrain from any act that infringes intellectual property rights.

Dreamy Patterns guarantees that the digital products delivered to you do not infringe any intellectual property rights of third parties.

LIABILITY
Dreamy Patterns is not liable for damage that may result from the use of the products concerned.

Correspondence and / or delivery takes place via email and the internet. You are responsible for providing the correct (email) address to Dreamy Patterns. You are also responsible for setting up your PC and any programs such as firewalls, spam filters and virus scanners, so that messages and digital products sent to you can be received.

COPYRIGHT AND PROHIBITED USE OF DOWNLOADS
Copyright applies to the digital products of Dreamy Patterns. It is therefore not permitted to copy and / or distribute and / or commercially exploit the purchased digital products.

It is not permitted to create “derivative works” by modifying the downloads and then distributing or commercially exploiting them.

COMPLAINTS
Dreamy Patterns strives to have satisfied customers. If there is an unexpected complaint, Dreamy Patterns will be happy to be informed. We can then search for a suitable solution together. This also applies to purchases in the markets where we are located.
Without giving a reason, the order can be returned within 14 working days if the package is closed and the item is unused.
After receipt of the item, the purchase amount incl. Shipping costs will be returned within 14 days. The shipping costs of returning are for the customer.
Items made on order and sale items cannot be exchanged or returned.
Your delivery is always packed and checked with great care and attention. In the unlikely event that you nevertheless find an imperfection, please report this to us within 48 hours of receipt by email to info@dreamypatterns.com
In case of damage please accompany with relevant photos. Returns shipments only after email consultation and with an agreement of Dreamy Patterns.

PICTURES AND IMAGES
All picturess and images are the property of Dreamy Patterns. The images may not be copied or used for other purposes without permission.

FORCE MAJEURE
Dreamy Patterns is not liable if and insofar as its commitments cannot be met due to force majeure.
Force majeure means any strange cause, as well as any circumstance, which should not reasonably be at its risk. Delays in or non-performance by our suppliers, disruptions in the internet, disruptions in electricity, disruptions in e-mail traffic and disruptions or changes in technology supplied by third parties, transport difficulties, strikes, government measures, supply delays, negligence of suppliers of Dreamy Patterns.

Copyright © 2018 by Dreamy Patterns, all rights reserved.